Holaa – FAQs

Frequently Asked Questions

It’s based out of Gujarat’s business hub, Ahmedabad.

Does the vendor (service provider) providing service hold skills, qualification to provide service?

Yes, the vendor (service provider) providing service holds skills, qualification to provide service. Vendors are selected through a standard selection procedure, comprising personal interview round and trade/ skill test round before they are selected to come onboard to provide various kind of services.

In how many cities Holaa is currently providing services?

At present, we are offering our customer friendly services in Ahmedabad, Surat, Baroda, Rajkot ,Rajasthan and Jodhpur. Very soon our services will reach your city.

Is Holaa a registered company?

In fact, Holaa is a business venture being planned, managed, and executed by a leading e-commerce company, Krazy Mantra E-Commerce Pvt. Ltd., a company registered in accordance with the compliance of Govt. of India.

Do you conduct police verification of the vendors to ensure safety and security of customers?

Yes, for us safety and security of our customers are of prime importance. In order to ensure safety and security, we thoroughly conduct verification of antecedents of vendors before taking them onboard.

What if the vendor fails to reach within the stipulated time or didn’t arrive at all at the service seekers place?

In case the vendor fails to reach within the stipulated time, do inform us, we will strive to provide you the supplementary vendor.

Who will provide the tools to vendors?

Vendor will bring his basic tools along with him. Service seeker needn’t to worry about that aspect. However, depending on service, service seeker need to arrange certain things.

Who will purchase the accessories, items required?

Accessories, tools, items required will be purchased by the service provider in consultation with the service seeker.

Will the vendor provide bill for accessories, tools, items purchased?

Yes, the vendor will provide the bill for accessories, tools, items purchased to the service seeker.

Is it mandatory to register on the portal, www.holaa.in before making a request for service?

Even without registering, service seeker is free to apply for the required service. However, certain promotional offers, combo offers available for Holaa APP users wouldn’t be applicable to suchservice seekers. That’s why, we would request you todownload the Holaa APP.

How to pay the payment against the service utilized?

A service seeker pays through: Internet banking -Debit Card, Credit Card or Cash directly to vendor.

Will the vendor provide the invoice for the services taken?

The vendor will tender you the invoice against the services taken.

What if my clothes get damaged during the dry cleaning?

Vendor’s priority would be to provide you problem free service. In case your clothes get damaged, an amicable solution would be provided.

What if I’m not available at the address I mentioned while booking an order?

If you are not available at the given address, the service would be deemed executed and the charges applicable would be charged. Only in case of advanced booking like services booked 24 hours, request for address changed would be entertained. You need to inform three hours before the delivery time.

Will you provide the music instrument, if I wish to learn music?

Music instrument would be arranged by the service taker, the pupil.

In case a natural tragedy occurs after booking the order, will you execute the order?

During natural disasters like earthquake, and cyclone among others, we would not be in a position to execute the order. Our executive will keep you informed for the next schedule.

Can I cancel or reschedule my order?

An order booked can be rescheduled prior to 3 hours of the execution time.

Can an order booked one day in advance be rescheduled?

An order booked well in advance can only be rescheduled if informed three hours prior to the execution time.

How does your company ensure safety and security of customers, especially ladies?

Before taking representatives onboard, we conduct background check in accordance with the rules and regulations of the Government of India and State Government.